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Turning Your Customers Into Lifelong Partners

April 25 @ 11:00 am - 1:00 pm


Networking: 11-11:30am

Lunch/Panel: 11:30-1pm

Join us for another great panel of experts! We’ll discuss the essence of customer engagement – how to transform ordinary business relationships into lifetime partnerships. We may all be in different businesses, but we are all in the people business. Let’s discuss ways to take each other to the next level.

We don’t just want customers, we want partnerships.

Lain Chappell

A Colorado resident from childhood, Lain Chappell graduated from Wasson High School and then went on to attend and graduate from the University of Colorado in Colorado Springs. He founded Solid Rock Construction in 1995, focusing on finishing basements, but has since expanded with Solid Rock Custom Homes in 2004 and is now experienced in all facets of new home construction and remodeling, as well as commercial building.

Lain meets personally with every potential client to present the Solid Rock work ethic and introduce the rest of the team. He also demonstrates to clients our exclusive online Build Tools: an interactive online construction management system that allows homeowners to see how Solid Rock is managing all aspects of the building process, including schedule and budget as well as regular photos. Lain works closely with production manager Matt Muldoon throughout each project to ensure quality and customer satisfaction. After custom home project completion, Lain engages in periodic walk-throughs during the two-year warranty time* in order to address and coordinate any needed warranty work. This close working relationship between Lain and homeowners fosters a life-long relationship that guarantees Solid Rock is the first place our clients go for any future building needs.


Brett Wyss

President and CEO of Integrity Bank & Trust. Integrity takes its promises seriously, and bases its name off of its core value — Integrity. Hence, the “i Promise” guarantee. These 7 promises are the heart of what Integrity stands for under Brett’s leadership.

  • i Promise to be accessible
  • i Promise to be proactive and follow-up
  • i Promise to talk less and listen more
  • i Promise to extend a warm welcome and make you feel appreciated
  • i Promise you won’t feel like a number
  • i Promise to make our community a better place to live
  • i Promise you can speak to a decision-maker

Jill Webb

Jill is the VP/Producer at CB Insurance, and she is highly respected and well connected, both in her industry and in our community. This makes her perfect for speaking on the topic of relationships in business!

“As an insurance broker we have access to virtually any carrier nationwide including standard and surplus lines markets. Our size, established relationships, and technical capability give us the leverage necessary to negotiate successfully on behalf of our clients. Whether it’s E&O/ Professional liability, Employment Practices, Cyber, Worker’s Compensation, Director’s and Officer’s or large Property schedules, we have the specialty markets and underwriting relationships to provide what your business needs. In addition to crafting customized programs, we stay apprised of industry trends in claims, evolving coverage offerings and emerging risks.”



Sponsored By:


Please note that seating is limited, and will be on a first-come, first served basis. 
Registration will close on or before April 25th.


April 25
11:00 am - 1:00 pm


Bank of Colorado
The Transformation Company


The Mining Exchange
8 South Nevada Ave.
Colorado Springs, Colorado 80903
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